Refund & Cancellation Policy

1. Before Processing

If a user requests cancellation before NetDuniya has started processing the service, the request may be eligible for a refund subject to applicable deductions, if any.

2. After Processing Has Started

Once the application/service has entered processing, the service charge may become non-refundable because work may already have been performed.

3. Government Portal Fees

Government fees or third-party charges that have already been paid or consumed may not be refundable where the relevant authority or service provider does not provide a refund.

4. Failed Transaction

If money is deducted from the customer's bank account but the NetDuniya payment is not successfully recorded, the transaction will be checked.

If the amount is received by NetDuniya but the service/order cannot be fulfilled, the eligible amount may be refunded.

5. Duplicate Payment

If a customer accidentally makes a duplicate payment for the same transaction, the duplicate transaction may be reviewed and refunded where applicable.

6. Application Rejection

Government application rejection by itself does not automatically make the NetDuniya service charge refundable.

The service charge covers assistance/processing and not a guarantee of government approval.

7. Appointment Cancellation

Appointment cancellation/refund depends on:

• Appointment status
• Cancellation timing
• Whether processing has started
• Third-party appointment rules

8. Refund Processing

Approved refunds will normally be initiated to the original payment method.

The actual time for the amount to appear in the customer's account may depend on the bank/payment provider. Razorpay's documentation notes that normal refunds can take several working days and that the merchant/business, rather than Razorpay, handles the underlying refund decision.

9. Refund Request

For a refund request, the customer should provide:

• Name
• Mobile number
• Application/Order ID
• Payment ID/transaction reference
• Payment date
• Reason for refund

10. Fraudulent Transactions

Refunds may be denied or investigated where there is evidence of:

• Fraud
• Payment abuse
• False information
• Duplicate misuse
• Unauthorised use
• Violation of these Terms

11. Contact

Refund and cancellation requests should be submitted through the NetDuniya support/contact channel displayed on the website.